Fitness First Metro East Providing Good Customer Experience

I have been a member of Fitness First Metro East since 1996. There might have been some unpleasant experiences shared by other members way back. Understood that this is normal in a business operation especially in Customer Service field.

Fitness First International Passport

Fitness First International Passport

Last Sunday, I went to the gym here in Fitness First Menara Axis. I might have misplaced my international passport somewhere that’s why I haven’t had my dose of endorphins for the past 4 days, until the Front of House Manager assisted me by sending an email endorsement so I could enjoy my international passport until the end of my membership in the Philippines.

If you would do a web search, you could find a lot of negative fora and threads against Fitness First customer service. This time, it is different.

I remember that Rose was very kind to me when I requested for an international passport. It had to be replaced because they reformatted the international passport membership, providing a wider privilege to its members wherein you can enjoy unlimited visit to any clubs for a maximum of three months.

Also, Lony assisted me before when a former Front of House Receptionist screwed up with my shoe locker records. He’s now with Membership Consultancy Department.

from: Adrian Cuyugan (adrian@foxyreign.com)
sender-time: Sent at 9:16 PM (GMT+08:00). Current time there: 9:19 PM. ✆
to: Metro East Front of House Manager (MetroEast.FoHM@fitnessfirst.com.ph)
cc: Menara Axis Front of House Manager (MenaraAxis.FoHM@fitnessfirst.com.my)
date: Fri, Mar 25, 2011 at 9:16 PM
subject: Re: International endorsement
mailed-by: foxyreign.com

Hello Rose/Lony,

I appreciate the assistance when when I lost my International Passport. Also, thank you for processing my membership termination. I will be most willing to rejoin when I return to the country.

Thank you for providing excellent customer service.

Regards,

Adrian Cuyugan
http://www.FoxyReign.com
+60 16326425
+63 9175007931

twitter.com/foxyreign
facebook.com/foxyreign
– Hide quoted text –

On Fri, Mar 25, 2011 at 2:37 PM, Metro East Front of House Manager wrote:
Hi Madam/Sir,

this is to comfirm Mr. Adrian Cuyugan – 01103826 is Member here at Fitness First philippines ( metro east Branch)
please allow member to use the facilities in your Club. until April 30, 2011 due to his international passport was lost.

In Fitness and In Health,

Rose De Guzman
Acting Front of House Manager
Fitness First Metroeast
4th level, Robinsons Metroeast Mall,
Marcos Highway, Dela Paz, Santolan
Pasig City

T (632) 646 0000
F (632) 646 1000

Lony San Diego
Member Service Consultant
Fitness First Metroeast
4th level, Robinsons Metroeast Mall,
Marcos Highway, Dela Paz, Santolan
Pasig City

Fitness First

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s